Introduction
At LoopHub, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.
By using LoopHub services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing information when you subscribe to our services.
- Usage Information: Data about how you interact with our services.
- Device Information: Data about the device used to access our services.
- Analytics Data: For Business Analyst customers, we only collect data that you have explicitly granted us access to.
How We Use Information
We use the collected information for:
- Providing, maintaining, and improving our services
- Processing transactions and managing accounts
- Communicating with you about services, updates, or support
- Protecting the security and integrity of our services
- Personalizing your experience with our services
Information Sharing
We do not sell your personal information to third parties. We may share information in the following situations:
- With service providers who help us deliver our services
- To comply with law, regulations, or legal procedures
- To protect our rights, property, and safety or that of others
- In connection with a merger, sale of assets, or financing
Data Security
We implement security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, limited access to information, and regular security assessments.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing information we hold about you
- Correcting inaccurate information
- Deleting information in certain circumstances
- Restricting or objecting to the processing of information
- Data portability
Subscription Cancellation
You may cancel your subscription to our services at any time by:
- Sending an email to support@loop-hub.com with your cancellation request
- Requesting cancellation through our chat bot
We will process your cancellation request promptly and confirm via email when completed.
Refund Policy
Our refund policy is as follows:
- If you are not satisfied with our services, you may request a refund within 14 days of your initial subscription purchase
- Refund requests must be submitted in writing to support@loop-hub.com
- Refunds will be processed within 10 business days of approval
- We reserve the right to deny refund requests that do not meet our criteria
Changes to This Policy
We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email or by posting a notice on our website.
Contact Information
If you have questions or concerns about this policy or our privacy practices, please contact us at:
Email: support@loop-hub.com
Legal Address: mun. Chișinău, sec. Botanica, str. Decebal bd., 6, MD2002, Republic of Moldova
Company: S.R.L. TREND IT INC